Returns & Exchanges

At Cockatoo Grove, we take great pride in the quality of our organic extra virgin olive oil. If your order arrives damaged or if you are not entirely satisfied with your purchase, we are committed to providing a swift resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  For items damaged during transit, please attach clear photographs of the packaging and the product to help us process your claim.

• 3.
  Return Authorization

  Once your request is approved, we will provide you with a return authorization number and the specific shipping address for our warehouse.

• 4.
  Refund or Replacement

  Upon receiving and inspecting the returned goods, we will issue a full refund to your original payment method or dispatch a replacement bottle.